When we set out to establish our product principles, we had an in-depth discussion about their formation. We agreed to create guiding principles rather than rigid rules, with only one exception. The exception was intended to ensure a non-negotiable aspect that we believed was fundamental to our product development.
The only rule we have is:
We need to care.
We need to care more than anyone else for our team, our Product & our business.
If you don’t care, you will only deliver stakeholder requests.
If you don’t care, you will only deliver your requests while ignoring stakeholders.
If you don’t care, you will deliver something that you believe that is wrong because someone else believe that it is right.
If you don’t care, you will just follow the process.
If you don’t care, you will not respect the process.
If you don’t care, team problems are not your problems.
If you don’t care, team problems are your only problems.
If you don’t care, you will use the hierarchy to hide.
If you don’t care, you will ignore the hierarchy on your own favor.
Large organizations have significant structural advantages. But the real impacts happen when they act like small ones.
This post was inspired by a series of articles from Seth Godin (2005 - 2023):
Who cares?
Unless someone does, things start to fray around the edges. Often it's the CEO or the manager who sets a standard of caring about the details. Even better is a culture where everyone cares, an…
seths.blog
Care
That, in just one word, seems to be the essence of good customer service. There are tons of books about measurement and strategy and management techniques. There are people who will monitor your ph…
seths.blog
Don’t know, don’t care
Clients and customers can be frustrating. Perhaps they don’t know what you know. Perhaps they don’t care. It’s possible to educate and inspire. It might be more productive to find…
seths.blog
Is it possible to care at scale?
After 25 years, I stopped using a certain credit card for business. It was easily millions of dollars worth of transactions over that period. Did anyone at the company notice? Did anyone care? I st…
seths.blog
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