Active Listening

What is this about:

Active listening is a communication technique used in counseling, training, and conflict resolution, which requires the listener to fully concentrate, understand, respond, and then remember what is being said. It's a key skill for effective communication. Here are some resources to help you develop your active listening skills:

Course:

How to Speak How to Listen

Buy How to Speak How to Listen by Mortimer Adler (ISBN: 9780684846477) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

www.amazon.co.uk

You're Not Listening: What You're Missing and Why It Matters

You're Not Listening: What You're Missing and Why It Matters (Audio Download): Kate Murphy, Kate Murphy, Macmillan Audio: Amazon.de: Audible Audiobooks

www.amazon.de

The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you

The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you : Fitzpatrick, Rob: Amazon.de: Books

www.amazon.de

Deliverables:

• 1-pager with important learning from each book.
• Provide suggestions for process optimization based on actual (personal or team) examples.