Active listening
What is this about:
Active listening is a communication technique used in counseling, training, and conflict resolution, which requires the listener to fully concentrate, understand, respond, and then remember what is being said. It's a key skill for effective communication. Here are some resources to help you develop your active listening skills:
Course:
How to Speak How to Listen
Buy How to Speak How to Listen by Mortimer Adler (ISBN: 9780684846477) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.
www.amazon.co.uk
You're Not Listening: What You're Missing and Why It Matters
You're Not Listening: What You're Missing and Why It Matters (Audio Download): Kate Murphy, Kate Murphy, Macmillan Audio: Amazon.de: Audible Audiobooks
www.amazon.de
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you : Fitzpatrick, Rob: Amazon.de: Books
www.amazon.de
Deliverables:
- 1-pager with important learning from each book.
- Provide suggestions for process optimization based on actual (personal or team) examples.